ALEX AND TRAHANAS respects your privacy on the internet and your privacy is of great importance to us. We have adopted a privacy policy that guides how we collect, store and use the information you provide us with. By visiting, you are accepting and consenting to the practices described in this privacy policy and the web site terms and conditions. To protect your privacy, you can visit the ALEX AND TRAHANAS site without identifying yourself or having to reveal any personal information about yourself.
How we handle customer information
ALEX AND TRAHANAS collects personal information in two ways - when you place an order or register for the ALEX AND TRAHANAS email subscription. This information is used to assist in keeping you informed with relevant consumer notifications about products, stockists, offers, promotions, sales, and any other activities that may interest you. We also use your details to ensure a high level of customer service is maintained in processing orders and ensuring a timely delivery.
When you submit feedback or questions via email, or contact us for information about our website, we will request your name and email address. We use this information solely to respond to your enquiries, and for future information about
You can unsubscribe from our mailing list at anytime that you request.
You will not be contacted via telephone for any reason other than your order status
and unless you have otherwise specifically requested.
When you place an order you will be asked for personal information so that we can process and fulfill your order. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, merchant payment gateways for debit/credit card or paypal payments or our distribution centre. Details of your address and telephone number will be shared
with our postal or courier partners solely to fulfil delivery of your order.
We do not collect personal information when you visit our site unless you log on,
place an order or register with us.
ALEX AND TRAHANAS ensures that information you share with us is managed in accordance with relevant australian privacy law. As the australian federal government introduces new privacy legislation, ALEX AND TRAHANAS privacy policies will be
reviewed and updated as appropriate.
More information on privacy legislation is available from the federal privacy
commissioner at
Who we share your information with
This policy applies to ALEX AND TRAHANAS, but not to websites maintained by other companies or organisations to which we link to or engage in joint promotions. Please ensure that you read the privacy policy of such other companies before submitting your details. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.
ALEX AND TRAHANAS does not intend selling your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes delivery companies and third party fulfillment contractors. In these circumstances, ALEX AND TRAHANAS will ensure that these third parties undertake to protect your privacy. 
How we use cookies & other technologies
A cookie is a small amount of information sent from a web server to your computer and stored in your hard drive. We use cookies when someone logs on to our website, to maintain that log on, to retain log on information if requested, and for the service of our shopping bag. ALEX AND TRAHANAS’s site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases, and to deliver content that best meets your preferences and interests, so as to best meet the expectations of customer service and benefit.
We do not use cookies to track your internet activity before or after you
Most browsers automatically accept cookies, however if you choose to alter the settings of your browser to prevent automatic acceptance of cookies, you may still use all the features of the website, including making purchases. The use of cookies is common practice, however should you require any further information, please visit
Updates to our privacy policy
We reserve the right to make changes at any time to our policies and/or alter the look and functionality of our web site. However, if we change how we use your personal information, we will update this statement on our web site accordingly. We encourage you to periodically review this statement for the latest information on our privacy and security policies.
If you have any questions about this statement, the practices of ALEX AND TRAHANAS with respect to personal information or your dealings with this web site, you can contact us at